Whether you just need after-hours support or full 24x7x365 JetRev supports you by receiving calls at any time of the day.
Our Managed Service Desk provides exceptional value:
• Our operating model (shown on the right) allows us to attract talented L1 Service Desk technicians, and retain them due to the career path we offer.
• By using an outsourced Service Desk, your current staff will be able to add greater levels of business value to end users as L2 techs while not being burdened with commodity tasks and support calls.
• Improved performance: Jet’s First Contact Resolution (FCR) SLA is 70% and our Average Speed of Answer (ASA) is less than 60 seconds.
• Lower costs: While we don’t know the salaries of your existing team, based on industry standards, our prices are typically less than staffing the ServiceDesk internally